1. 2-Year Warranty Coverage

We are committed to delivering high-quality, durable products. Our 2-year warranty covers the following:

• Frame Defects: Structural failure, corrosion, or bending under normal use (aluminum frames).
• Mesh Failure: Tearing or unraveling of the 304 stainless steel or fiberglass mesh that is not caused by physical damage.
• Magnet Failure: Loss of magnetic strength in our magnetic window screens under normal conditions.
• Manufacturing Errors: Incorrect sizing (if caused by our production team based on the measurements provided by you) or missing parts.

What is NOT covered: Damage caused by pets chewing or clawing (unless the product is specifically marked as pet-proof), improper installation, accidents, misuse, or normal wear and tear.

2. Custom-Made Product Policy

Because every screen is custom-made to your exact measurements, we cannot accept returns or offer refunds for buyer's remorse or incorrect measurements provided by the customer.

Please double-check your measurements before ordering. If you are unsure how to measure, please send us a photo of your window/door, and our team will be happy to guide you.

Exceptions: If the product arrives defective or we made an error in the custom sizing, we will remake or refund the item at no cost to you.

3. Damaged or Defective Items

We take great care in packaging, but sometimes accidents happen during international shipping. If your order arrives damaged:

• Please take photos or a video of the damaged packaging and the damaged product.
• Contact us within 7 days of receiving the item via WhatsApp or email.
• Once we review the evidence, we will send a replacement part or a full replacement at our expense.

4. How to Make a Claim

To make a warranty or return claim, please contact our support team:

• WhatsApp: +86 135 3660 0067 (Fastest response)
• Email: dporo@qq.com

Please include your Order Number, clear photos of the issue, and a brief description of the problem. Our team will respond within 24 hours to resolve the issue.

5. Returns for Non-Custom Items

For non-custom accessories (e.g., tools or spare parts), you may return them within 30 days of delivery for a refund, provided they are in unused, original condition. The buyer is responsible for return shipping costs.